Pre Sale Questions

A: To place an order, simply browse through our selection of kids' clothing on our website. Once you have chosen the desired items, click on the "Add to Cart" button. Proceed to the checkout page where you will provide your shipping and payment information. Review your order details and confirm the purchase to complete the ordering process.

A: While you are not required to register in order to make a purchase, it is highly recommended. By registering with us, you gain the ability to view your past orders, check the status of current orders and track each shipment. Additionally, you’ll be able to save your account information with us, expediting the process for your next login and order.

A: Yes, we ship internationally. Kindly refer to our shipping page on https://ruchikalathlabel.com/pages/shipping-policy for more details.

For custom orders, please contact us on +91 98195 59871 or email us on ruchikalathlabel@gmail.com. We will discuss your specific requirements, including design customizations and any other preferences. Our team will guide you through the process and provide further information on pricing and production timelines.

A: Due to the personalized nature of our made-to-order garments, we have a strict no-return, no-exchange policy, except in cases of manufacturing defects or errors on our part. Please refer to our detailed return policy on our website for further information.

A: To ensure the correct size, we recommend referring to our size chart available on our website. The size chart provides measurements for different age ranges. Please note that the measurements in our size chart are ready dress measurements. The chest and waist include 1-1.5 inch loosing from body fit measurements. Additionally we provide 3-4 inch margin for future use. You can measure your child's body and compare it with the chart to select the appropriate size.

If you have further questions or need assistance regarding sizing, please reach out to us at +91 98195-59871.

A: Our standard processing time is 14-21 days. After processing, the delivery time will depend on your location and the courier service. Generally, you can expect to receive your order within 21 days. Please note that unexpected delays can occur, and we appreciate your patience.

If you require your order sooner/by a certain date, please contact us at +91 98195-59871 before placing the order, and we will inform you if the request can be accommodated.

A: Once your order has been shipped, we will provide you with a tracking number and instructions on how to track your package. You can use this information to monitor the progress of your shipment through the courier partner's website or tracking portal.

A: Any additional duties, taxes, or customs fees that may be applicable are the responsibility of the customer. These charges vary based on the destination country's regulations. We recommend checking with your local customs office for specific information regarding import duties or taxes.

If you have any further questions or inquiries, please don't hesitate to reach out to our customer support team at +91 98195-59871 or ruchikalathlabel@gmail.com. We are here to assist you and provide any additional information or clarification you may need.